Privacy Policy

Effective Date: 15th March 2025

At Club Hidden, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us, including through our website (www.clubhidden.co.uk) and at our venue.

1. Information We Collect

We may collect the following types of personal information:

Personal Details: Name, date of birth, contact details (email, phone number).
Membership Information: Registration details, membership status, and preferences.
Payment Information: If you make a payment, we may collect billing details (processed securely via third-party payment providers).
Website Data: IP address, browser type, and browsing behavior on our website (collected via cookies).
Event Attendance: Records of visits and event participation.

2. How We Use Your Information

We collect and use your information for the following purposes:

To process membership applications and manage accounts.
To provide event updates, promotions, and newsletters (only with your consent).
To ensure compliance with venue policies (e.g., age verification).
To process payments securely via trusted third-party payment providers.
To improve our website and enhance your user experience.
To maintain safety, security, and discretion at our venue.

3. How We Protect Your Information

We implement strict measures to protect your personal data:

Secure databases and encrypted storage.
Limited access to authorized personnel only.
No sharing of personal data with third parties, except as required by law or with trusted partners for essential services (e.g., payment processing).

4. Your Rights & Choices

You have the right to:

Access your data – Request a copy of the personal data we hold about you.
Correct your data – Request corrections to inaccurate or outdated information.
Delete your data – Request the removal of your personal information (subject to legal obligations).
Opt-out of marketing – Unsubscribe from promotional emails at any time.

To exercise these rights, please contact us using the details below.

5. Cookies & Website Tracking

Our website may use cookies to enhance user experience. Cookies help us:

Analyze website traffic and improve performance.
Remember user preferences for a smoother browsing experience.

You can manage cookie settings through your browser preferences.

6. Sharing of Information

We do not sell, rent, or share your personal data with third parties except:

When required by law enforcement or legal obligations.
When necessary for payment processing via secure third-party providers.

7. Contact Information

For any privacy-related concerns or data requests, contact us at:

📍 Venue: Hidden Club, New Canal Street, Digbeth, Birmingham, B5 5RA
📞 Phone: 07365 608 438
🌐 Website: www.clubhidden.co.uk

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and significant updates may be communicated to members directly.

By using our services, you agree to the terms of this Privacy Policy.